fbpx

Refund Policy

Frequently asked questions and answers

Do you have a refund policy?

in case you choose to cancel your order for any other reason, you must do so within two hours after placing your order. Refunds will be directly debited to your account.

What happens if I’m not happy with my ordered cake, or if something went wrong with it?

We appreciate your feedback and we always thrive to deliver the best quality products. We will study how your order looks and make the appropriate action on a case by case basis.

My payment failed online. What can I do?

Try reprocessing the order. If it doesn’t work, then please contact us using the whatsapp button or email us at [email protected] so that we can use a manual payment link for your order.

I paid online and was charged twice. What should I do?

We got it covered. Instances like this appear in any system, and we issue a refund that should reach your bank account within 5 days.