Delivering across UAE

Customer Reviews

Based on 1 review
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Adel Kadi
Wife's Birthday Cake

The cake was amazing and delicious but am afraid your delivery service and customer service over the phone was poor agreed for delivery to be delivered around 4pm - 6pm after 6:20pm no delivery decided to call up customer service and track my order. This is where the problem started was informed its on its way 10/15 min than when no one showed up called again to inform them that my wife is on her way and just wanted to follow up on the delivery was again told its on his way and this time will take 20/30 min the cake was finally delivered around 7:30 pm and the driver was polite and friendly and apologized that he went to the wrong location even though we have had a delivery to the same location before. But he was very friendly and polite and I was fine with his explanation and even gave him tip in the end as you can see he was really sorry. However the handling of my initial cals to your customer service department helpline was not really friendly or helpful or caring hence instead of a 5 star on this occasion it became a 3.5 star rating.

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